Customer Service
It’s all about the customer service.
We believe what sets us apart from the competition is our people. We go to great lengths to provide the training, resources and tools they need to be able to serve you. Occasionally, while visiting the clinic, you may be asked to fill out a survey rating your visit. Please take the time to fill this out and return it to the receptionist - this is how we can improve our service to you. If you are a patient at Innovis Health, you will be mailed a survey upon discharge. Again, please take the time to fill the survey out and mail it back - it is through these surveys that we are able to pinpoint areas that need improvement and make changes to policies and procedures to provide better care. However, no matter which location you are at, we believe you should be treated with dignity and respect and should be kept informed of your visit and what to expect. If you experience something different, please let us know because we want to be able to provide you with the best care possible.
Telephone Calls:
In addition to calling for appointments, you may find it necessary to call if you have a concern or a question, which you need to discuss with your physician. Please phone the physician’s appointment desk and give a brief description of your concern and a telephone number where you can be reached during the day. It is helpful to have your Innovis Health history number available, as we need that number to locate your chart. Every effort will be made to return all telephone calls in a timely manner.
Test and Lab results:
When the physician receives your test results, you will be contacted by phone or letter. In some cases, the physician may request that you make another appointment to discuss test results. If no visit has been requested and you have not received your test results within seven working days, please contact your physician’s office and leave a message for the nurse or doctor to call with your results. Give the receptionist your history number and a phone number where you can be reached during the day.
Contact Us
If you have a complaint or a concern regarding your care, please feel free to contact one of our patient relation representatives or email us.
Innovis Health Patient Relations: 701-364-4933
Click here to send an email to Patient Relations.